Education

Fall, Winter & Spring Classes FAQ

How do I get into the Zoo?

  • Anticipate entrance gate lines ! The time required to enter the Zoo can vary greatly depending on road construction, weather and events such as free admission days, corporate picnics and school field trips. Be sure to plan accordingly. Thank you for your patience.
  • Show your receipt or reminder email with barcode to the Zoo gate attendant and instructor.

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What is the location of Zoo classes/camps?

  • Zoo Classes take place at the Karen Peck Katz Conservation Education Center at the Milwaukee County Zoo.
  • When you enter the building, look for the sign that indicates the location of your specific class.

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What do I need to know for Stroller Safari classes?

  • Because the group moves into the Zoo five minutes after program start time, please be on time. If you arrive late, check in the Education office to find out where to meet the group in the Zoo.
  • If you have a travel mug with a lid, please bring it along. We provide complimentary coffee sponsored by Valentine Coffee Co.
  • Don’t forget your stroller!

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What do I need to know for child and adult classes?

  • Due to the nature of our programs, no unregistered children may attend class or wait in the hallway; this includes siblings and infants.
  • Enjoy tech-free time with your child! Please silence your cell phone and step into the hallway to call/text.

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What do I need to know for child-only classes/camps?

  • An adult (18 years or older) must check children in with the instructor and provide/verify the important safety-related information below:
    • Emergency phone number during class hours.
    • Names of adults authorized to pick up your child.
    • Information regarding allergies, medications or special needs. If your child needs any medication during class, you must fill out this medication form.
  • Dress your child for the weather as each class has a Zoo tour, rain or shine. Please, no flip-flops or wheelie shoes. Children are not allowed to use umbrellas for safety reasons, so please provide appropriate rain gear.
  • Children should be able to fasten and unfasten clothes as staff cannot assist children in the restrooms.
  • Please do not send your child with money, a camera, toys or a cell phone to class.
  • Talk to your child about appropriate classroom behavior. We will notify parents/guardians about positive or disruptive behavior observed in class.
  • Ages 11-14 only: Provide a cold, bag lunch since this age group has a full day class. Please do not send food that needs to be heated.

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Do you serve snacks?

  • We serve a snack in all of our classes.
  • Snacks for each class can be found online via the “Class Info” links in the education registration site.
  • When registering, please thoroughly complete the “participant information” form with any food-related allergies and/or call our staff with updates at 414-258-5058.

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What is your commitment to a welcome environment?

The Zoological Society is committed to inclusion, diversity and non-discrimination. Our practices support this commitment and are consistent with other institutions in the Milwaukee community.

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How do you guarantee my child’s well-being and safety?

  • Be sure to fill out all relevant information during your online registration and discuss any additional concerns with your child’s educator for the day. The more information you can add to the registration, the better our educators can prepare.
  • If there are any changes to your child’s allergies or medical needs from the time of registration, call our staff with updates at 414-258-5058. Staff will verify information on the day of class.
  • All staff are given significant training to ensure a wonderful class experience!
    • Each educator has a four-year degree in education or related field, receives additional training, and is certified in CPR, AED and First Aid (including EpiPenĀ® administration)
  • Our child only classes have a high adult-to-child ratio to ensure we are providing a safe, interactive and engaging experience.
    • At least 1:5 adult to child ratio for 4-5-year-olds
    • At least 1:9 adult to child ratio for 6 years and older

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What if my child requires medication, has allergies, or has other special needs?

  • If your child requires any medication (prescription or non-prescription) while they are attending a program, you must fill out this medication form and bring the form and the medicine to the education office on the day of class.
    • We will store the medication for your child to self-administer.
    • Medications must be in the original container, which clearly identifies the child, the medication, the dosage, the prescribing physician, and written instructions for administering the medication.
    • For safety and liability reasons, medications received in any container other than the original will not be accepted.
  • If your child requires an EpiPen, you must fill out this form and bring the form with you on the day of class. The EpiPen will be kept in a fanny pack with the child throughout the day.
  • Be sure to fill out all relevant information during your online registration and discuss any additional concerns with your child’s educator for the day. The more information you can add to the registration, the better our educators can prepare.
  • If there are any changes to your child’s allergies or medical needs from the time of registration, call our staff with updates at 414-258-5058. Staff will verify information on the day of class.

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Does the Education Department engage in green practices?

  • Yes! We conduct extensive recycling, use recycled materials whenever we can in our classrooms, and we are increasingly working hard to practice sustainable purchasing.
  • To reduce our use of plastic, we no longer provide a plastic bag for class. Please bring a reusable bag to carry any Zoo class creations!

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What do I do if I need to cancel?

  • If you’re unable to attend call at least 3 days before the class and we’ll try to reschedule your child for another available date within the same season (Sept.-Dec. or Feb.-May).  Another option is to offer your child’s class to a friend of the same age.
  • We do not issue refunds if you cancel.

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What happens if the Education Department cancels?

  • The Education Department reserves the right to cancel classes due to low enrollment, weather or instructor illness. We will attempt to reschedule a canceled class. If we are unable to do so, or if we cannot accommodate your child in another class, you will receive a refund.
  • For weather-related cancellations, refer to local news stations or call 414-258-5058.

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