I. Collection of Information by The Zoological Society of Milwaukee
Personal Information is required in certain circumstances, for example, to create an online account, sign up for a membership or buy a zoo pass, to purchase classes or camps, to contact us via our Feedback Form or opportunity Interest Form, receive or request information from us (e.g., newsletters), and respond to communications from us.
In most circumstances, we do not want to receive Personal Information from you that is sensitive in nature, such as information pertaining to health, race, sexual orientation, religious beliefs, social security number, and other similar information. In limited circumstances we may request certain sensitive information about you or your children, such as dietary restrictions, sensory issues, etc. You are not required to provide that information to us, and if you do so we will only use and share it for the purpose of attempting to accommodate the specific concern which you have noted (e.g., providing an allergen friendly meal).
Accounts. When you set up an account with us, we will collect your e-mail address, password, first and last name, phone number, and mailing address. This data is used to populate a profile within your account.
Payment and Donation. When you make a purchase or donation online, we use a PCI-compliant payment processor to help us facilitate payment. The Zoological Society of Milwaukee does not receive your credit card, debit card or other financial information when you make a payment- such information is provided directly to our payment processor. However, the Zoological Society of Milwaukee receives information about your purchase or donation, as well as your contact information and may keep a record of your purchases and donations.
Marketing Communications; Opt-Out. If you provide your e-mail address to us, you understand that we may send you emails, including marketing emails. We may use third-parties or service providers to deliver communications to you. You may opt-out of such marketing emails by using the unsubscribe link in the email or contacting us at firstname.lastname@example.org with “Unsubscribe” in the subject line. To opt-out of other communications (e.g., postal marketing and telemarketing), please contact us as set forth below. Opting out of marketing communications does not opt you out of non-marketing communications, such as emails about your account, membership, or transactions.
Feedback. When you provide comments or feedback about us, the content on the Site, or our services (“Feedback”), we will not treat that Feedback as confidential and we may use that Feedback for any purpose in our sole discretion so long as it does not personally identify you. Feedback will be used without attribution or compensation to you.
Data Automatically Collected.
Account Activity. We may collect data about how you use (i) your online account, and (ii) the Site when you are logged into your account. We may combine data automatically collected from you with other Personal Information about you.
Cookies & Other Tracking Technologies.
What are cookies and web beacons / pixel tags? A cookie is a small text file that our Site saves onto your computer or device when you use the Site that provides us certain information about your activities. Cookies allow the Site to remember your actions and preferences and recognize you or your browser. Web beacons / pixel tags are small graphics on a webpage that monitor your activity when viewing a webpage.
- make our Site function properly;
- provide personalized experiences;
- tailor our interactions with you;
- help with our marketing efforts;
- provide us with valuable data and statistics about the usage and effectiveness of our Site and to help us improve our Site; and
- help us improve our services.
What type of information do Cookies collect? The Cookies on our Site may collect information such as:
- the IP addresses assigned to the computers and other devices you use;
- your internet service provider;
- the device ID number;
- approximate geographic location;
- the Site pages visited or clicked on;
- the date and time you visited the Site, and the amount of time spent on the Site;
- your operating system, browser type, search requests, and other similar information;
- the websites you access before and after visiting the Site, and
- data related to how and when you use the Site.
We may combine information from Cookies with Personal Information, including data obtained from other sources.
How long do Cookies last? A Cookie can either be a “session” Cookie or a “persistent” Cookie. Session Cookies exist only for so long as you are visiting the applicable Site and are typically deleted when you exit your web browser. Persistent Cookies exist for a set period of time, for example, up to several months or years. Each time you visit a Site that has implemented a persistent Cookie, the persistent Cookie is renewed and that Cookie will remain active until its predetermined expiration date. You can manually delete persistent Cookies through your browser settings.
First-party versus third-party Cookies. Cookies may either be “first-party” or “third-party” Cookies. A first-party Cookie allows your web browser to talk to the actual website that you are visiting (i.e. this Site). A third-party Cookie allows your web browser to talk to a third-party website, such as the source of an ad that appears on the website you are visiting or a third-party analytics provider. We do not have control over how information gathered by third-party Cookies is used by third parties.
How do you manage Cookies or opt-out? Most browsers automatically accept Cookies. You can disable this function by changing your browser settings, but disabling cookies may impact your use and enjoyment of the Site. Not all features or functions of the Site may work properly if you disable Cookies. You cannot disable all Cookies, such as Cookies that are essential to the functioning of the Site.
CALIFORNIA’S “DO-NOT-TRACK” REQUIREMENT. WE CURRENTLY DO NOT RESPOND TO “DO NOT TRACK” REQUESTS.
Google Analytics. We use Google Analytics to collect and process information about your use of the Site. Google sets Cookies on your browser or device, and then your web browser will automatically send information to Google. Google uses this information to provide us with reports that we use to better understand and measure how users interact with our Site.
Online Behavioral Advertising. We use third parties and/or service providers to provide interest-based advertising services. These services may serve advertisements on our behalf that are customized based on predictions about your interests generated from your visits to websites (including this Site) over time and across different websites. The data collected may be associated with your Personal Information. These advertisements may appear on the Site and on other websites, and may be sent to you via email.
To change your preferences with respect to certain online ads or to obtain more information about ad networks and online behavioral advertising, visit National Advertising Initiative Consumer opt-out page or the Digital Advertising Alliance Self-Regulatory Program. Changing your settings with individual browsers or ad networks will not necessarily carry over to other browsers or ad networks. As a result, depending on the opt-outs you request, you may still see our ads. Opting-out of targeted advertising does not opt you out of all ads, just those targeted to you.
II. How We Use Personal Information
We use the Personal Information we collect for the following purposes:
As Stated or Agreed to at the Point of Collection. We may use Personal Information for the purposes stated or agreed-to (or as is obvious) at the point of collection. For example, we use Personal Information to respond to your questions, comments, or complaints. We may also use Personal Information as requested or consented to by you.
Administration. We use Personal Information for administrative purposes, such as managing your account, facilitating transactions, to inform our business strategies, and to understand the Site’s demographics and user preferences.
Site Management. We use Personal Information for Site management, such as troubleshooting problems, improving the content and functionality of the Site, statistical and other analyses of the Site, and to customize the Site to you and our users.
Advertising and Communications. We may use Personal Information to notify you of new services or programs, to notify you of new features of our Site, to notify you of changes to any online terms we post or this Policy, and for other similar communications. We may use your Personal Information to solicit donations and contact you about support opportunities we think may interest you.
To Protect Our Rights. We may use Personal Information to protect our legal rights or interests, or those of other parties, including to bring a legal action against you or anyone who may be causing harm to us, our Site, or to other users of the Site. We may also use Personal Information to seek business, financial or legal advice, and to respond to other legal requests.
III. Retention of Personal Information
IV. Disclosure of Personal Information
We may share Personal Information with the following parties, in compliance with applicable laws:
Milwaukee County. We may share Personal Information with Milwaukee County.
Milwaukee County Zoo. We may share Personal Information with the Milwaukee County Zoo.
Employees and Affiliates. We may share Personal Information with our employees and affiliates who have a need to know the information for our business purposes.
Third-Parties and/or Service Providers. We may share Personal Information with third parties and/or service providers that provide services for us. For example, we may share Personal Information with vendors to help us host and manage the Site; improve the content and functionality of the Site; perform data analysis and statistical analysis; troubleshoot problems with the Site; provide payment processing services; provide email services; and support or provide the security of the Site.
Government Officials / Law Enforcement. We will cooperate with law enforcement and other governmental agencies, and may disclose Personal Information: (i) if we believe in good faith we are legally required to disclose that Personal Information, (ii) if we are advised to disclose Personal Information by our legal counsel, or (iii) when necessary to identify, contact or bring a legal action against someone who may cause or be causing harm to, or interfering with the legal rights of, the Zoological Society of Milwaukee or any other party.
Professional Advisors. We may share Personal Information with our professional advisors, such as our attorneys, accountants, financial advisors and business advisors, in their capacity as advisors to the Zoological Society of Milwaukee.
Other Users. By submitting a copyright infringement notice, counter-notice or other similar notification, you consent to having that communication forwarded to any person or entity to whom the notice or counter-notice relates to, in order to facilitate a prompt resolution of the copyright infringement claim. Copyright infringement notices and/or counter-notices from you will be treated in accordance with our DMCA Policy.
Change in Control. We may disclose Personal Information in connection with a sale, merger, reorganization, or other similar transaction, or in the event of a bankruptcy, receivership or a similar transaction (and with respect to due diligence related to the foregoing).
Other. We may share Personal Information with third parties and/or service providers when explicitly requested by or consented to by you, or for the purposes for which you disclosed the Personal Information to us as indicated at the time and point of the disclosure (or as was obvious at the time and point of disclosure).
V. Requests for Access to Your Information, or Corrections to Errors or Changes in This Information
If you wish to have access to Personal Information about you in our records, please contact us with your request at the mailing address or e-mail address located under the “Contacting Us” paragraph. You may also request that we update Personal Information about you, or request correction of any factual errors that you believe may exist regarding this information.
VI. Third Party Sites
We use commercially reasonable technical and organizational measures to help secure Personal Information against loss, misuse, and alteration appropriate to the type of Personal Information processed. If a breach of your Personal Information occurs, we will notify you of the breach if required under applicable law.
NO DATA TRANSMISSION OVER THE INTERNET OR DEVICE CAN BE GUARANTEED TO BE 100% SECURE. WHILE WE STRIVE TO PROTECT PERSONAL INFORMATION, WE DO NOT GUARANTEE THE SECURITY OF PERSONAL INFORMATION AND YOU PROVIDE PERSONAL INFORMATION AT YOUR OWN RISK.
VIII. Access from Outside the United States
If you access the Site from outside the United States, please be aware that Personal Information may be transferred to, stored in, and processed in the United States. Certain governmental authorities may not consider the level of protection of Personal Information in the United States to be equivalent to that required in other jurisdictions.
The Zoological Society of Milwaukee is a nonprofit organization, and does not knowingly solicit or collect any Personal Information from children online who are under the age of thirteen. The Zoological Society of Milwaukee memberships available on the Site require a valid driver’s license, and are not available to children under the age of thirteen.
X. Social Media
We are active on social media, including Facebook, YouTube, Twitter, and Instagram (“Social Media”). Anything you post on Social Media is public information and will not be treated confidentially. We may post (or re-post) on the Site and our Social Media pages any comments or content that you post on Social Media. Your use of Social Media is governed by the privacy policies and terms of the providers that own and operate those websites and not by this Policy. We encourage you to review those policies and terms.
XI. Personal Information Collected From Third-Party Sources
We may obtain Personal Information from various third-party sources, such as from the Milwaukee County Zoo, and we may combine that data with other Personal Information we collect. This enhances our existing data about our users, improves our ability to contact you, and enhances our marketing capabilities.
XII. Contacting Us