First, thank you for your continued support. Many of you have sent us such kind messages telling us how much you miss the Zoo and its animals and how you can’t wait to see us again. We are also looking forward to the day when we can see you at the Zoo!
Although the Zoo remains closed, our main office continues to be minimally staffed to process donations, Zoo Pass and Sponsor an Animal transactions. You can reach us by phone, seven days a week, between 9 a.m. and 4 p.m. at 414-258-2333. You can also make online transactions here. People will not be allowed into the Zoo to make purchases. If you are ordering a new pass or renewing your pass now, please be patient with us getting it in the mail because many staff are working remotely at this time.
We continue to email members and donors however are noticing issues with the following services: sbcglobal.net, att.net and wi.rr.com. We are receiving bounce backs resulting in email delivery failure. If you subscribe to one of these services, please make sure our email, firstname.lastname@example.org is an accepted email address. Or, please reach out to your email provider to request that our emails not be blocked. Thanks so much for your help.
As we have mentioned, once we have a firm reopening date for the Milwaukee County Zoo, we will be extending your Zoo Pass membership to make up for the time the Zoo was closed. Additionally, if you receive a renewal notice during this time and renew your Zoo Pass, it will be valid for one year from the date the Zoo reopens or one year from your current expiration date – whichever is later – so that your membership remains valid for a full twelve months. Any remaining attraction coupons on your account will also be extended in conjunction with your Zoo Pass.
We will continue to update members about their Zoo Passes and upcoming events. If we do not have an email for you on file, please contact us at email@example.com or, 414-258-2333, so we can add one for you.