Thank you for your continued support and patience. We look forward to the day when we can see you at the Zoo! We have developed a thorough re-opening plan that allows for the safety of our members and our staff. We will email our members regarding any re-opening plans once they are announced and include them in our upcoming issue of Wild Things so you know the procedure to visit the Zoo. Our understanding is that the Zoo will re-open in phases to protect you and the Zoo’s animals.
Although the Zoo remains closed, our main office continues to be minimally staffed to process donations, Zoo Pass and Sponsor an Animal transactions. You can reach us by phone, seven days a week, between 9 a.m. and 4 p.m. at 414-258-2333. You can also make online transactions here. People will not be allowed into the Zoo to make purchases. If you are ordering a new pass or renewing your pass now, please be patient with us getting it in the mail because many staff are working remotely at this time.
We moved the Kids Nights event for Zoo Pass members to August 18, 19 & 20. Members will be invited to one of the nights. By then we will have a better understanding of where we will be in the phased re-opening of the Zoo, but we hope the event will provide an opportunity to stroll the Zoo on a summer evening and see the new hippo habitat.
Once we have a firm reopening date for the Milwaukee County Zoo, we will be extending your Zoo Pass membership to make up for the time the Zoo was closed. This may take us a little bit of time because we are lucky to have so many members. We believe in the saying “right is right” and will not compromise your trust in us – Zoo Passes will be extended for the time the Zoo has been closed, whether or not you renewed during the Zoo’s closure. Many of you have sent us kind words indicating you do not want your expiration date extended. We have been moved by your continued support and generosity. When the time comes, you will be given the opportunity to decline if you do not want your expiration date extended, with our sincere thanks.
If you receive a renewal notice during the time the Zoo remains closed and decide to renew your Zoo Pass, it will be valid for one year from your current expiration date PLUS the time that the Zoo was closed so that your membership gets credited for the time that Zoo was closed. Since we don't know when the Zoo will open, we will initially mail you a membership card with an expiration date one year past your current expiration date. Once the Zoo reopens, we will email you about your extended expiration date.
Note: with the number of members we have, we cannot afford to issue new cards with the extended date and the postage to mail them. It will be important for you to create a MyAccount in our system, so you can electronically check your extended expiration date and attraction coupon balance on your Zoo Pass. Unused attraction coupons will also be extended. Once the Zoo re-opens, gate staff will scan your card to confirm your expiration date.
We will continue to update members about their Zoo Passes and upcoming events. If we do not have an email for you on file, please contact us at email@example.com or, 414-258-2333, so we can add one for you.
Many of you have asked how you can support the Zoological Society and the Zoo during this time. Click here for a list of ways to help, including renewing your Zoo Pass, sponsoring an animal and donating to the new hippo habitat.